It’s not too difficult to surf one of the many card forums and read about a customer service horror story. Unfortunately, the good tales never really get the attention they deserve so I thought I’d shine the spotlight on one recent case today.
Imagine spending $150+ for a box of 2009 Topps Triple Threads and pulling one of the premier, non-autograph cards in the entire set. That’s exactly what happened to Blowout Cards forum member “Arodfan17” recently when he pulled an amazing Lou Gehrig “one of one” foldout.
Unfortunately, this one of a kind piece had a huge ding on the back which pretty much destroyed the card’s secondary market value. After contacting Topps’ customer service, a deal was offered. The collector gets to keep the card and Topps provides a box of Sterling & Triple Threads.
How would you rate Topps’ attempt to please this collector?
You can read the forum thread HERE.
(thumbnail leads to full-size scan)