So a collector pulls out a rare X-Fractor from a pack of Topps Chrome that is terribly damaged. He sends the card back to Topps to get some kind of replacement and the amazing Topps customer service comes back with this genius letter written by some kind of drunken/stoned and/or terribly slow representative.
You know, I use to think my grammar was bad but this tops the cake. At least I have an excuse. 90% of my posts come while I am sneaking around on the computer at work. The gyst of their letter pretty much says that they do not care about the damaged card and if you don’t like it buy someone else’s cards. Nice work, Topps!